Daily Racing Form

Help: Customer Service Center


Most Commonly Asked QuestionsPrint


Update & Edit Account Info

To change any account information, please login then click the "Edit Account" link which appears in the "Member Center". The next screen will be "Account Information". 

I want to Update E-Mail Address
In order to update E-Mail Address or Street address, please do the following:

  1. Login to website with your login
  2. Click on "Edit Account" in the Member Center section.
  3. Click on "Manage Addresses" 
  4. Scroll down & update address or E-mail address in appropriate field

I want to Opt-out of DRF E-Mails
In order to opt-out of DRF E-mail, please do the following:

  1. Login to website with your login
  2. Click on "Edit Account" in the Member Center section.
  3. Click on "E-Mail Preferences" 
  4. Change status of box that says "I would like to receive a monthly e-newsletter plus special offers via email from Daily Racing Form"

I want to change my Login/Password
In order to change your login or password please do the following:

  1. Login to website with your login
  2. Click on "Edit Account" in the Member Center section.
  3. Click on "Change Login ID/Password".
  4. Update your login and password in the appropriate fields.

I want to update my Auto Renew Preferences
In order to update your Auto Renew Preferences, please do the following:

  1. Login to website with your login
  2. Click on "Edit Account" in the Member Center section.
  3. Click on "Auto Renew Preferences" 
  4. Check the box if you wish to auto renew.  If you wish to opt out of auto renew uncheck the box.


Credit/Billing Inquiries, Account Adjustments and Cancelled Cards

All questions or comments pertaining to billing and account questions should be sent directly to cservice2@drf.com.

Digital Customers for Help

DRF Bets 877-408-1999
Digital PP’s 800-306-3676


Change Credit Card

When you purchase your next race card or subscription you will be prompted to the Credit Card currently on file.  Check off the box that indicates this is not the credit card you would like to use.  After you check the box, fill in your new credit card information and proceed with the order. 


Print Entries

Select the Print Icon that is above the first entry. It is on the right hand side of screen. This will allow you to print the whole list of entries.


Beyer Pars

Beyer Pars are published in our Simulcast Weekly publication, which is available at most outlets which sell Daily Racing Form. For a list of places in your area, please go to our website (www1.drf.com) and on the dropdown under PP’s & Data choose DRF Print and click on "Form Finder".
Beyer Pars are also available in Simulcast Daily Online. Simply click on "Simulcast Weekly" under "DRF Print" on the left hand side of the home page, click on "Order Online", and choose the appropriate subscription.


Whatís the Difference Between Basic, Enhanced and Deluxe PPís?

The Basic PP's provide all the information you get in the newspaper edition as well as access to the Basic version of Formulator where you can utilize the program to customize the PP's in a variety of ways.

The Enhanced PP's allow access to the Moss Enhanced Past Performances which feature Moss Pace Figures as well as access to the Moss Pace Figure Report. In addition, the Enhanced PP's allow access to Formulator 4.1. The primary features that separate Formulator 4.1 from Formulator Basic are extensive access to comprehensive Trainer stats which are pulled directly from our database, as well as access to comprehensive charts from the last 3 races in the running lines of the PPís. The Enhanced PPís also let you access a number of DRF reports including the Sibling Summary which gives you a deeper look at all runnerís family history at the racetrack.

The Deluxe PPís come in two formats: Deluxe PDF PPís with video replay access and Moss Pace Figure-Enhanced PPís with video replay access. All Formulator 4.1 users who purchase a Deluxe racecard will be able to view the Formulator 4.1 file, and will also have access to a PDF version of that same racecard which they will use to access videos. Eventually we will offer video replay access within the Formulator program itself. The Deluxe PP level also lets you access a number of DRF reports including the Sibling Summary which gives you a deeper look at all runnerís family history at the racetrack and The Quick Sheets which is a condensed Sheet that reminds you of the top Beyer Speed Figures, DRF Picks, and top angles on a racecard.

Click here for more information


Formulator

For information about Formulator Web, visit the Formulator Web Information Page.
For information about the Software version of Formulator and how to use it refer to: Formulator User Guide.
All questions or comments pertaining to Formulator should be sent directly to formulatorhelp@drf.com.  E-mails will be answered 9AM-5PM Monday through Friday in a timely manner.


Print Edition & Simulcast Weekly

For questions regarding DRF Print editions contact the regional office in your area:

Regional Offices

13610 Cimarron Ave
Gardena CA 90249
(310) 768-8907
(800) 995-6495
eholmes@drf.com

DRF Advertising Lexington, KY
2343 Alexandria Drive, Suite 145
Lexington, KY
(212) 366-7638

6000 S. Eastern Avenue, Suite 2-B
Las Vegas, NV 89119
(702) 261-9400
Rich Allen, Las Vegas Circulation Manager

Harry R. McAlpin
East Coast Circulation Manager
Grundy Commons
925 Canal Street, Bldg. #3
1st Floor, Room 13
Bristol, PA 19007
phone: 212-366-7622

12559 26th Avenue N.E.
Seattle, WA 98125
(206) 365-9300
Chris Kunsch, Assistant Circulation Manager

For questions regarding a current subscription of Simulcast Weekly call:
800-995-6495

For questions regarding Back Issues call:
800-235-9995 ext:226


Frequently Asked Questions  
http://www1.drf.com/help/help_faqs.html


General Problems and Inquiries

Representatives can be reached via e-mail at cservice@drf.com or via telephone at 1-800-306-FORM (3676).